At London Loves Beauty, we’re your personal beauty shopper — offering hard-to-find, trending, and cult-favourite products from around the world. We operate on a buy-to-order basis, which means we source products specifically for you once your order is placed. This allows us to offer a wider range of exclusive and in-demand items that aren’t always easily available in the UK.

Some items are held in limited stock within the UK, but many are specially ordered and shipped to our USA forwarding centre before making their way to you. This process helps us ensure you receive genuine, fresh, and high-quality products, even if it occasionally results in slightly longer processing times (typically 5–7 working days before dispatch).

We’re proud to offer an alternative to traditional beauty retailers — with more flexibility, more global favourites, and a personal touch. Whether you’re a beauty lover, collector, or creator, we’re here to help you discover something amazing.

If there’s something you’re looking for that we don’t currently offer — whether it’s makeup, beauty-related, or anything USA-based — we’d love to help. Just send us a quick email or message us via live chat at productavailability@londonlovesbeauty.com, and we’ll happily provide a quote for sourcing it for you.

Have questions or need help? Our friendly team is always happy to assist — just drop us a message via email or live chat (don’t forget to include your order number and the email address used at checkout if you’re contacting us about an order).

Welcome to your new favourite beauty destination!

Absolutely! We’re always excited to connect with content creators who share our love for beauty.

Even if we’re not actively seeking collaborations at the moment, we’d be happy to add you to our list and reach out if an opportunity arises.

To get in touch, please use the Contact Us form on our website or email us directly at collaborations@londonlovesbeauty.com

We’d love to hear from you!

To modify or cancel an order, please reach out to our Customer Loyalty team at clientsupport@londonlovesbeauty.com for assistance. However, please be aware that as outlined in our Terms and Conditions, we cannot cancel or amend orders that were placed more than 24 hours ago, or orders that are currently being shipped or have already been shipped.

Please allow up to 28 working days for your refund to be processed. As a rule refunds to credit or debit cards can take 3 – 5 working days once issued, this timeframe is out of our control and is at the bank’s discretion.

For other payment methods such as Paypal or Buy Now Pay Later payment methods we would advise you to contact them directly for this information.

Because we operate on a buy-to-order basis, delivery times can vary depending on the item. Special order products may take a little longer to reach our USA forwarding centre before they begin their 48-hour journey to the UK.

Once your order arrives in the UK, the delivery time will depend on the shipping method you selected at checkout. We aim to process and dispatch all orders as quickly as possible, and we build in a standard processing time of 5–7 working days to account for sourcing and logistics.

Rest assured, we do everything we can to get your order to you promptly. If you’d like an update on your order status at any point, feel free to drop us a quick message via email or live chat. Just be sure to include your order number and the email address used at checkout so we can assist you promptly.

Please note: Orders can only be cancelled within 24 hours of placing the order.

Our client services team aim to reply to emails within 48 hours of arrival Monday to Friday between 10 am and 5 pm, this may be longer during busy periods so your patience will be appreciated.

Emails received on Friday afternoon would be answered the following Monday/Tuesday as our client service team does not work weekends.

Please note sending multiple emails will only lead to a delay in response times.

Our live chat service operates Monday to Friday 10 am to 5 pm. 

Outside of these times a message can be sent that will be replied to asap during the above times.

We operate on a “buy to order” basis, meaning we purchase products on behalf of our customers once an order is placed. While we are official stockists for some brands, we are not directly affiliated with most brands featured on our website.

In some cases, we choose not to work directly with certain companies due to factors such as:

• Restrictions on pricing or product selection
• High minimum order requirements
• Conditions requiring the purchase of slower-selling items to access bestsellers
• Limitations on where and how we can sell their products

That said, all the products we offer are 100% genuine and sourced from trusted, authorised distributors or stockists. We’re fully committed to product authenticity and are happy to provide proof of legitimacy to any relevant authorities upon request.

Yes — all of our products are 100% authentic. We source them directly from brand owners, manufacturers, or authorised distributors and stockists.

We take product integrity seriously and actively report any sellers we discover offering counterfeit items.

Every product sold on this website, as well as on our EU site (londonlovesbeautyeu.com), is brand new and unused.

You can shop with confidence knowing your purchase is protected by UK Trading Standards, Distance Selling Regulations, and the security provided by your payment method — whether that’s Visa, Mastercard, Apple Pay, or PayPal Buyer Protection. We’re committed to building a business you can trust.

We’ve been honoured to serve many high-profile clients, such as major celebrities.

We have also provided products for Hollywood’s largest studios and franchises, such as the latest Jurassic Park and Batman productions and also Wicked and The Little Mermaid live-action version.

TV production-wise, we were very proud to provide beauty products for the Netflix show Afterlife. We are currently providing products for use in the latest season of the huge ITV drama Unforgotten, which is currently shooting as of May 2024.

We have also provided products for such publications as Vogue, The Sunday Times Magazine, and Grazia.

Yes of course please email requests@londonlovesbeauty.com and we shall try our best to make these available for sale.

Look for us expanding greatly the products and brands available on this site over the coming months.

We’re an online-only business and do not have a physical store at this time. Think of us as your personal beauty shopper — bringing you amazing finds from trusted brands straight to your doorstep!

We don’t hold traditional stock in a warehouse — we operate as a “buy-to-order” business, acting as your personal beauty shopper. This means we source products specifically for you once your order is placed.

That said, we do maintain limited stock in the UK for certain items. However, many products — especially those from specific brands or with short shelf lives — are sourced to order. This approach helps us avoid overstocking, navigate brand restrictions, and most importantly, ensures you receive the freshest products possible.

Please note that this can occasionally result in longer processing times. If a product you’ve ordered becomes unavailable, we’ll do our best to locate it. If we can’t, we’ll contact you promptly with the option of a full refund or a suitable alternative. You’re also free to cancel your order for a full refund at any time before it ships.

If you have any questions about product availability, feel free to email us at productavailability@londonlovesbeauty.com — we’re always happy to help!

From time to time we do yes, but due to the current failings of Sterling due to the UK vote to leave the EU we are unable to offer such discounts at this time. Please keep an eye on the site as we will promote when we are able to resume these discounts.

When we issue discount coupons for either a % off your order or a flat £ amount off just enter the code given at checkout and your total payable will reflect this discount. Please note any ineligible items will not have any discount taken off them.

Please check your spam folder before contacting us as we find emails can get caught and placed there. You will need to then save or approve our email address to stop this from happening.

If you have received a partial delivery of items ordered, please do not worry. The rest of your order will follow and be delivered shortly after. This is due to us forwarding your order from multiple locations.

This order status means we are processing your order and it should go to a fulfilled (shipped) status asap.

Due to security reasons, we are unable to change delivery addresses once orders have been placed. The only way would be to cancel the order if it is not processing or has shipped and then re-place the order with the alternate delivery address.

We’re an online-only business and do not have a physical store at this time. Think of us as your personal beauty shopper — bringing you amazing finds from trusted brands straight to your doorstep!

Yes, we offer this type of payment service from Klarna, Clearpay, Paypal & Laybuy, all available at checkout.

Our shipping rates and times are shown during checkout but can also be found here

Yes, if you request a refund for your order, a fee of £1 will be deducted from the refunded amount. This fee is charged to us by our EU payment service provider and is not imposed by us.

Yes, import Tax (VAT) is paid on our website when you checkout and we then pay this to EU Tax authorities at a later date so you do not have to pay this at the time delivery is made to you.

Yes you can.

This issue often arises when there is a delay in processing the payment at the time you place your order. Your order status remains “pending payment” until the transaction is completed, which is common when using Buy Now, Pay Later services like Klarna. Once your payment is confirmed, please email us with your details. We will then manually issue and send your receipt in PDF format if needed.

Typically if a payment fails on our website for whatever reason your credit company could “reserve” the payment on your account. Usually within 3-5 business days this charge will “drop off” and the funds will be back on your account.

We have no control over this and we will not even see your order if it fails. 

For further information we advise to contact your card provider or bank.

Yes, you can. Now, all Import VAT will be charged back to us, so the amount you pay at checkout will be the total cost. There will be no extra charges upon delivery of your order.

Due to us being a very small company our processing time can be between 5 to 7 working days depending on a number of factors such as enhanced health and safety measures, busy periods or circumstances beyond our control.

We thank you in advance for your patience should this be the case.

We take all major credit & Debit cards inc Visa, Mastercard & American Express.

We also take payment via Paypal.

We also have the following Buy Now, Pay Later options:

• Klarna
• Laybuy
• Clearpay

We also take the following Crypto currencies:

• Bitcoin
• Bitcoin Cash
• Dai
• Ethereum
• Litecoin
• USD Coin

We display all our prices in GBP but you can select your own currency using our currency selector if it does not auto-detect your country.

Upon checkout, you can select to be billed in your own currency.

For delivery addresses within the EU all prices include import VAT only.

Certain brands and or products may ship from the USA directly to you on a personal importation basis, but we guarantee there will be no additional charges, such as import VAT to pay should this be the case.

If you live outside of the EU then you could have to pay additional taxes upon delivery of your order. London Loves Beauty will not be liable for paying these additional charges and we would advise consulting with your local Customs to check as to what these charges could be.

All products returned MUST be still factory sealed and not opened in anyway shape or form unless instructed by us prior to returning.

PLEASE NOTE: No returns or refunds given for liquid products or any product that we cannot tell if it has been opened or used (no seal) this is for customer safety and hygiene reasons (example Liquid Lipsticks with no seal to break to open).

All returns must be within 14 working days (not including weekends or bank holidays) after the day on which the goods were delivered.

If you have cancelled an order and wish to return it unopened then all mailing costs must be paid by you (the customer).

London Loves Beauty will pay only 1st or 2nd class standard postage for UK customers or standard (basic) return postage (none signed for) for International returns should you wish to use your own shipping methods. No return postage shall be refunded for returns other than faulty or incorrect items. We will not cover any other shipping services such as recorded, special delivery, signed for International etc should you wish to send back by these services, these charges are borne by you (the customer).

Should an item arrived faulty or damaged you have 7 working days from the date of delivery to notify us of any issues, you then have a further 7 days to return the faulty/damaged item(s). All faulty/damaged returns must have all packaging including the delivery packaging for inspection by courier and postal service. 

IMPORTANT: Please be sure to obtain a proof of posting when sending items back to us, in case of loss. If you do not and the item goes missing on route back to us, no party will be able to file a claim for the loss. Please make sure any insurance coverage is enough to cover the cost of goods being returned.

Once the faulty item has been received by us and checked for errors we shall dispatch a replacement if required. If you do not require a replacement then we will issue a refund for that particular product ONLY.

If receiving goods from couriers please be sure to note any damage to outer packaging and reject the parcel/parcels if appropriate – London Loves Beauty cannot be held responsible for replacement of damaged products which have been signed for and accepted.

IMPORTANT: When accepting packages you must ALWAYS write the words “contents not checked for damage” next to your signature, in the event of damage this will enable a claim to go forward. If you do not sign this way and a problem is later found then we are unable to assist with a claim.

London Loves Beauty also reserves the right to refuse certain return items due to hygiene and health & safety reasons, subject to London Loves Beauty discretion.

Yes, during the checkout process, you will be presented with the shipping services and prices available to your chosen delivery destination.

No, we do not offer a next-day delivery service.

No, your package is travelling the way it should as our courier uses Venlo, NL as the place of entry into Europe. From here your order will travel by truck to you so this does take extra time without further scans until it reach your country.

For any orders that are undelivered and are returned to us a fee of £5.00 will be payable, this will be deducted off any refunds issued or will be payable if orders are to be re-posted, this charge is in addition to the shipping fees which will need to be charged again.

All packages are transported to EU destinations via truck with the Netherlands being the country of entry into Europe. There will be no scans between Venlo (Netherlands) and your country as your order will be in a truck heading to your country. Please do not worry this is perfectly normal. The next scan will be a few days later when your order reaches your local sorting office prior to final delivery to you.

Once your order has been shipped, you will receive a tracking number. You can use this number to monitor the progress of your shipment here

Sorry, we are unable to cancel orders that are in transit.

We also strongly advise you not to refuse your delivery as this will take a very long time to be returned to us as couriers will use the slowest, cheapest method available to them.