Shipping & Delivery

EU: no. Import VAT is included in the price you pay at checkout, so there is nothing more to pay on delivery.

Outside the EU: you may have to pay local taxes and duties when your order arrives. London Loves Beauty can't accept liability for these, so please check with your local authorities if you're unsure what they might be.

Delivery times are estimates and count from when the courier collects your parcel. If your order is very late, contact us and we'll chase it. If you paid for a faster service (DPD or DHL Express) and it arrives much later than that service's estimate, we'll refund the difference between that service and our Standard delivery. If your order is late enough that it's no longer any use to you, you can cancel for a full refund. Delivery times don't include processing time (usually 5–7 working days before dispatch). Busy periods, stock availability and courier delays can all add time.

Check your tracking first, and if it hasn't moved for a while, get in touch.

If your parcel still hasn't arrived 10 working days after the expected delivery date, email us with your order number. We'll treat it as lost and replace it or refund you in full. If tracking shows a problem sooner, contact us straight away.

If you asked for your parcel to be left in a safe place or with a neighbour, it counts as delivered once the courier has left it where you asked, so please collect it promptly. If it wasn't left where you asked, we'll treat it as not delivered.

Orders with several items may be sent in more than one parcel so you get everything as soon as possible. Each parcel can have its own tracking number.

No, we don't offer a next-day service. For the fastest delivery to a mainland UK address, choose DPD or DHL Express at checkout (aim 1–3 days after courier collection).

Yes. Our Economy and Standard UK rates cover all of the UK, including Northern Ireland, the Highlands and islands, the Channel Islands and the Isle of Man, with no extra charge. FREE Economy delivery on orders of £70 or over applies there too.

DPD and DHL Express are for mainland UK addresses only.

If you refuse your parcel, we'll treat it as a cancellation. Once it's back with us, we'll refund the item price and the standard delivery charge, minus the actual cost the courier charges us to return it. If a parcel comes back because the address given was wrong or incomplete, or it wasn't collected from the depot, we'll refund your order minus the actual costs we're charged for the failed delivery and return. We'll show you those costs. If a delivery fails because of a courier or address error on our part, you'll get a full refund.

Please don't refuse a delivery as a way of sending it back. Couriers return refused parcels by the slowest route, which can take weeks.

You have 14 days from receiving your goods to tell us you want to cancel, and then 14 days to send them back. Please email clientsupport@londonlovesbeauty.com first and we'll send you the returns address and form.

EU returns: we'll refund the item price and the original standard delivery charge. You pay the cost of sending the item back. If you use the return label we provide, we'll tell you its cost before you use it and deduct it from your refund. There's no administration fee. Full details are on our Returns page.

If we arrange a collection for your return and the courier can't collect (for example, you're not in at the time you chose), we'll send you a free drop-off label so you can return the item at a local drop-off point instead. If you'd prefer another collection, the courier charges us £10 for rebooking, and we'll send you a payment request before we book it. This charge is never deducted from your refund, and we may waive it.

Please pick a service that covers your destination and follow any delivery instructions shown at checkout. If you pick one that doesn't cover your address for the price shown, we may switch your order to a suitable alternative service.

Possibly! Email us or message us on Live Chat and we'll check whether we can add your country.