LONDON LOVES BEAUTY TERMS OF SERVICE – Last updated 23.03.25

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Terms & Conditions – Highlights at a glance.

• London Beauty Company Ltd. acts as an independent agent to facilitate the purchase of branded beauty products on behalf of our customers.
• We do not maintain stock of products. Instead, we source items directly from authorised retailers only after an order is placed on our website.
• By placing an order, you the customer, authorise London Beauty Company Ltd. to act as your agent in purchasing and forwarding the product to you. This process constitutes a personal import by the customer.
• Orders may only be cancelled within 24 hours of the order being placed.
• All orders placed have a processing time, which is typically 5 to 7 working days. This may be extended during busy periods or shortened, subject to the product ordered and its location.
• Products without hygiene seals cannot be returned.
• If there are any issues with your order once delivered please keep all packaging materials including the packaging slip, delivery box and internal packaging to be eligible for a claim. Failure to keep all packaging materials will result in claims being denied.
•  Please check all void fill (packaging materials) thoroughly. We often add free samples to orders that may not be visible upon first opening.
• Claims for damaged products are only valid if made within 7 days of the delivery date.
• Returns for eligible products can be made if requested within 14 calendar days of delivery.
• Returns must be accompanied by a valid Returns Form and have the Return Authorisation number clearly shown on the address label of the return. 
• No affiliation, endorsement, or partnership exists between London Beauty Company Ltd. and any of the brands mentioned or sold via our service unless stated otherwise.

OVERVIEW:

This website is operated by London Beauty Company Ltd T/A London Loves Beauty (LLB). Throughout the site, the terms “we”, “us” and “our” refer to London Loves Beauty. London Loves Beauty offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on WordPress. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Please Note:
All products on this website are 100% genuine, purchased either straight from the manufacturer/brand owners or via official distributors, either directly or by way of 3rd party.

To avoid consumer confusion many brands we sell we are not directly affiliated or connected with, if we are direct with a company we will clearly state this on the products themselves or on our social media channels. We do not and never have/will state we are a direct distributor/affiliated with and or connected with a brand that we are not direct with. If you are unsure in anyway as to our status with a particular brand please reach out to us for clarification.
All VAT charges are included in our pricing you pay at checkout, however certain brands and or products may be purchased by you the customer on a Personal Importation basis, from their country of origin etc, if this is the case we will act as your agent to arrange the personal importation, sale and delivery of your products and take a modest commission for this service (which is included in the price of the product).
By agreeing to these Terms & Conditions you are stating there is no confusion on this matter.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

No part of this website may be reproduced in whole or in part, inc but not limited to the taking of screenshots, in any manner without the prior consent, in writing, of London Beauty Company Ltd.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if the information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We hold stock in the UK of the vast majority of items we sell but not all. This can be for a variety of different reasons such as certain brands/items have to be purchased as a personal importation only, certain brands will not allow us to keep stock, certain products may be extremely limited, certain products may have a short use-by date and thus us not keep stock ensures you get the freshest products available, or for the fact that we are a very small company and simply cannot afford to keep stocks of every product.

Should a product be ordered that is no longer available then we will first try to locate the item, if this fails then we will notify you and give you the option of a full refund or a substitute item if available.

Please feel free to email us at productavailability@londonlovesbeauty.com and we will be only too happy to advise.

Please be aware that we have distribution centres located in both the USA and the UK. Consequently, during high-demand periods the processing of orders may extend beyond the usual timeframe which is typically around 5-7 working days.

PLEASE NOTE: All orders have a processing time as stated in more detail on our Terms and Conditions and Shipping pages. Transit time begins once your order has been transferred to the shipping courier. Your patience and understanding regarding this matter are genuinely appreciated. Additionally, please note that your order could ship from either our UK or USA locations, depending on availability and logistical considerations. By accepting our Terms & Conditions at checkout you are acknowledging you have read and understood this information.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF PAYMENT AND ACCOUNT INFORMATION, SHIPPING & DISCOUNT COUPON USAGE

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

UK orders have VAT applied at checkout at a rate of 20%.

EU orders will have VAT charges only prepaid by us prior to shipping. London Beauty Company Ltd T/A London Loves Beauty (LLB) will not cover any additional charges that may at this time or in the future become payable if in doubt we suggest contacting your local Customs office to obtain further information.

Orders may be cancelled within 24 hours of placement (if not shipped). Beyond this period, orders enter the processing stage and cannot be cancelled. Any cancellation requests received after the 24-hour window may be rejected.

By law, you have Fourteen (14) calendar days to cancel an order and get a refund once you have received your goods, for any reason, excluding any products sold by us that do not have a seal or contain liquid (such as, but not limited to: liquid lipsticks, liquid Foundations, face/body serums etc) where they have no factory seals to break when opening. These products are not returnable due to hygiene concerns. You must contact us first to have your return approved.

Kindly note that if you select a shipping service or courier that is beyond their designated territorial destination for the price indicated, we reserve the right to opt for an alternative service on your behalf. It is important to adhere to any shipping directions provided during the checkout process. Thank you for your understanding and cooperation.

By choosing the option to have your parcel left in a designated safe place, you are expressly authorizing this as your preferred method of delivery. Once the parcel has been delivered to the specified location, all risk and responsibility for the safety and security of the parcel, including but not limited to loss, damage, or theft, is transferred to you, the customer. London Loves Beauty disclaims all liability for any claims, damages, or losses arising from the parcel being lost, stolen, or tampered with after it has been delivered to your designated safe place, and no compensation or replacement will be offered under these circumstances.

Should an item arrive faulty or damaged you have 7 working days from the date of delivery to notify us of any issues, you then have a further 7 days to return the faulty/damaged item(s). All faulty/damaged returns must have all packaging including the delivery packaging for inspection by courier and postal service, failure to not have ALL original packaging will result in any claim being rejected.

Upon delivery of your order should any items be missing please contact us for further information, this must be reported to us within 48 hours of taking delivery.  All packaging MUST be kept, including the packaging slip, until we advise you otherwise, Failure to not have ALL original packaging inc the packaging slip will result in any claims being rejected.

London Loves Beauty will pay only 1st or 2nd class standard postage should you wish to use your own shipping methods. No return postage shall be refunded for returns other than faulty or incorrect items. We will not cover any other shipping services such as recorded or special delivery, should you wish to send back by these services. These charges are borne by you (the customer).

If you wish to return an item it must be unused and in the exact same, factory-sealed condition that you received it. We offer exchanges or credit vouchers only for items that are not damaged or faulty upon delivery.

If your return is rejected, you will have 14 days to cover the postage costs for returning the item to you. The return shipping fee will be based on the current rate for Royal Mail Tracked 48 delivery and must be sent via PayPal to paypal@londonlovesbeauty.com. Please ensure you notify us by email once the payment has been made. If payment is not received within 14 days, you acknowledge and agree that London Loves Beauty reserves the right to dispose of the returned item at our discretion, without further liability.

If you opt to schedule a complimentary DPD return on a date of your preference but fail to hand over the package to the DPD driver upon their arrival, a “Nothing To Collect” fee of £10.50 will be subtracted from any eligible refund. Additionally, please be aware that no additional cost-free returns will be provided, and it will be your responsibility as the customer to arrange and cover the expenses for any future returns.

Should an order not arrive you have 30 days from the date of dispatch to claim for non-delivery, after this time we are unable to offer any refunds, replacements or credit.

By placing an order on our website you agree that you will take full responsibility for understanding any risks with using any products sold on this website and that you also agree that London Loves Beauty will not be held liable should an allergic reaction take place when using any product purchased off this site. We are unable to process returns or refunds for any allergic reactions encountered by using any product on this site. However, we do take matters of allergic reactions very seriously and ask that you advise us of which product has caused this so we may investigate further.

London Loves Beauty strongly advises patch-testing new purchases prior to full use.

You will be responsible for paying for your own shipping costs for returning none faulty items. Our shipping costs to you for non faulty items are non-refundable.

For any EU orders that are undelivered and are returned to us, there will be no refund of VAT / Duty charges or shipping fees paid at the time of placing the order. It will be your responsibility to seek a refund of any import charges from your country’s collection agency. We strongly recommend double-checking the delivery address entered and that you will be in to accept delivery when made as we take no liability for this and changes cannot be made after orders are placed.

For any UK orders that are undelivered and are returned to us, this also includes any failed collections from pick-up locations, a fee of £10.00 will be payable, this will be deducted from any refunds issued or will be payable if orders are to be re-posted, this charge is in addition to the shipping fees which will need to be charged again.

We strongly encourage you to accept all package deliveries, as the process of returning items through couriers can lead to substantial delays in your items being returned to us.

For more details, please review our Returns Policy.

When we issue discount coupons for either a % of your order or a flat £ amount off just enter the code given at checkout and your total payable will reflect this discount. Please note any ineligible items will not have any discount taken off them. Be sure to note on a product specification page any exclusions to discounts.

Should a chargeback have to be cancelled then a fee of £25 could be payable by you to our merchant service processing bank. This is not a charge we have control over. Also, chargebacks can take in excess of 3 months + to reach a conclusion, again we have no control over this timeframe.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 – PERSONAL INFORMATION

By placing an order on our website, you acknowledge and accept our Terms & Conditions and Privacy Policy. Your submission of personal information through the store is governed by these policies.

Click here to view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall London Beauty Company Ltd T/A London Loves Beauty (LLB), our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
By agreeing to these Terms & Conditions and thus placing an order with us you agree to fully read the contents of products once you take delivery and before use. Should any allergic reactions take place you agree that LONDONBEAUTYCOMPANY LTD T/A London Loves Beauty will not be held accountable under any circumstances.

SECTION 14 – DISCLAIMER REGARDING WARRANTIES AND BRAND AFFILIATION

London Beauty Company Ltd. acts as an independent agent on behalf of its customers to procure products from authorised retail partners. We do not claim affiliation with or authorisation from any of the brands listed on our website unless otherwise stated.

We disclose, where applicable, that certain products may not be covered by the original manufacturer’s warranty, return policy, or customer service, and may differ in packaging or regional support offerings. This disclosure is provided solely for informational and consumer transparency purposes.

All brand names, product names, and trademarks remain the property of their respective owners. No copyright infringement is intended or implied by referencing a manufacturer’s warranty or service terms. These references are factual in nature and do not reproduce or republish protected content.

SECTION 15 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless London Loves Beauty and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

SECTION 16 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 18 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 19 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of London Loves Beauty, Berkeley Suit, 35 Berkeley Square, Mayfair, London, W1J 5B, United Kingdom.

SECTION 20 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 21 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at clientsupport@londonlovesbeauty.com
London Loves Beauty is a trading name of London Beauty Company Ltd
Registered in England and Wales
Company Number: 10530848
VAT Reg Number: 276 1085 96

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For further information, questions or concerns please email legal@londonlovesbeauty.com
All text and graphics associated with London Beauty Company Ltd E.&O.E.
Copyright © 2016 – 2025 London Loves Beauty. All rights reserved.

By placing an order on our site, you agree to our Terms & Conditions as outlined above.