All products returned MUST be still factory sealed and not opened in anyway shape or form unless instructed by us prior to returning.

PLEASE NOTE: No returns or refunds given for liquid products or any product that we cannot tell if it has been opened or used (no seal) this is for customer safety and hygiene reasons (example Liquid Lipsticks with no seal to break to open).

All returns must be within 14 working days (not including weekends or bank holidays) after the day on which the goods were delivered.

If you have cancelled an order and wish to return it unopened then all mailing costs must be paid by you (the customer).

London Loves Beauty will pay only 1st or 2nd class standard postage for UK customers or standard (basic) return postage (none signed for) for International returns should you wish to use your own shipping methods. No return postage shall be refunded for returns other than faulty or incorrect items. We will not cover any other shipping services such as recorded, special delivery, signed for International etc should you wish to send back by these services, these charges are borne by you (the customer).

Should an item arrived faulty or damaged you have 7 working days from the date of delivery to notify us of any issues, you then have a further 7 days to return the faulty/damaged item(s). All faulty/damaged returns must have all packaging including the delivery packaging for inspection by courier and postal service. 

IMPORTANT: Please be sure to obtain a proof of posting when sending items back to us, in case of loss. If you do not and the item goes missing on route back to us, no party will be able to file a claim for the loss. Please make sure any insurance coverage is enough to cover the cost of goods being returned.

Once the faulty item has been received by us and checked for errors we shall dispatch a replacement if required. If you do not require a replacement then we will issue a refund for that particular product ONLY.

If receiving goods from couriers please be sure to note any damage to outer packaging and reject the parcel/parcels if appropriate – London Loves Beauty cannot be held responsible for replacement of damaged products which have been signed for and accepted.

IMPORTANT: When accepting packages you must ALWAYS write the words “contents not checked for damage” next to your signature, in the event of damage this will enable a claim to go forward. If you do not sign this way and a problem is later found then we are unable to assist with a claim.

London Loves Beauty also reserves the right to refuse certain return items due to hygiene and health & safety reasons, subject to London Loves Beauty discretion.