I’ve placed an order but haven’t received an email receipt yet. Could you explain why this happened and what steps I can take to resolve this issue?
This issue often arises when there is a delay in processing the payment at the time you place your order. Your order status remains “pending payment” until the transaction is completed, which is common when using Buy Now, Pay Later services like Klarna. Once your payment is confirmed, please email us with your details. We will then manually issue and send your receipt in PDF format if needed.
