We don’t hold traditional stock in a warehouse — we operate as a “buy-to-order” business, acting as your personal beauty shopper. This means we source products specifically for you once your order is placed.

That said, we do maintain limited stock in the UK for certain items. However, many products — especially those from specific brands or with short shelf lives — are sourced to order. This approach helps us avoid overstocking, navigate brand restrictions, and most importantly, ensures you receive the freshest products possible.

Please note that this can occasionally result in longer processing times. If a product you’ve ordered becomes unavailable, we’ll do our best to locate it. If we can’t, we’ll contact you promptly with the option of a full refund or a suitable alternative. You’re also free to cancel your order for a full refund at any time before it ships.

If you have any questions about product availability, feel free to email us at productavailability@londonlovesbeauty.com — we’re always happy to help!