London Loves BeautyTerms of Service

Terms & Conditions - Highlights at a glance

• LondonBeautyCompany Ltd. acts as an independent agent to facilitate the purchase of branded beauty products on behalf of our customers.

• All products supplied through our service are new and genuine, bought from brand-authorised retailers, and are provided in their original manufacturer packaging.
  LondonBeautyCompany Ltd. does not sell used, opened, refurbished, or altered products. We do not tamper with, modify, or repackage branded goods supplied through our service. Products are supplied exactly as received from the original retailer or supplier.

• For hygiene reasons, we never send a returned item on to another customer.

• Most products are bought to order: we buy them from brand-authorised retailers only after an order is placed on our website (we call this "buy to order").

• By placing an order through our website, you appoint LondonBeautyCompany Ltd. as your purchasing agent and authorise us to buy the requested product on your behalf from brand-authorised retailers. London Loves Beauty is an independent personal shopping and purchasing agent. We buy products to order for you from brand-authorised retailers. We’re not affiliated with or authorised by the brands. For your order with us, you have all the rights the law gives you when buying online, including the right to cancel and rights for faulty goods, and we’re responsible to you for them.
• If you contact us within 24 hours of ordering, we can usually stop your order before we buy the item and refund you in full. After that, you can still cancel at any time up to 14 days after delivery. If your order has already been sent, you can return it under our Returns Policy.
• There’s no fee for cancelling or for refunds.
• All orders placed have a processing time, which is typically 5 to 7 working days. This may be extended during busy periods or shortened, subject to the product ordered and its location.
• Next-day delivery is not offered.
• If you cancel for a change of mind, we'll refund the item price and the standard delivery charge. If you paid for a faster delivery option, we'll refund the cost of standard delivery. You pay the cost of sending the item back. If an item is faulty, damaged or incorrect, we'll cover the cost of returning it.
• Delivery addresses cannot be changed or amended once your order has shipped.
• You have 14 days from delivery to cancel for a change of mind, and then 14 days to return the items. Items sealed for health protection or hygiene reasons can’t be returned if they’ve been unsealed after delivery. Other items, including liquids without a seal, can be returned. If they’ve been handled more than needed to check them, we may reduce the refund to reflect the loss in value, up to the full amount. See our Returns Policy.
• If your order hasn’t arrived, please let us know as soon as you can, ideally within 21 days of dispatch, so we can trace it with the courier while their tracking records are still available. If an item arrives damaged, please keep the packaging if you can and send us photos. This helps us resolve things quickly and claim from the courier. It isn’t a condition of your rights, and it doesn’t affect your legal rights.
•  Please check all void fill (packaging materials) thoroughly. We often add free samples to orders that may not be visible upon first opening.
• Please tell us as soon as you can if an item arrives damaged or faulty, ideally within 7 days with photos, so we can sort it quickly. This doesn’t limit your legal rights. You can reject faulty goods for a full refund within 30 days of delivery, and you have further rights after that.
• Returns for eligible products can be made if requested within 14 calendar days of delivery.
• Please include your Returns Form and show your Return Authorisation number on the label, as this helps us refund you quickly. 
• No affiliation, endorsement, or partnership exists between LondonBeautyCompany Ltd. and any of the brands featured on our website.
• Christmas & New Year Closure
  Christmas and New Year is the only time of year that we close for a break. Any outstanding orders placed prior to or during this period will be processed once we return, following our two-week closure between Christmas and New Year. Please refer to our homepage for the most up-to-date information, including our return-to-work date.

Overview

This website is operated by LondonBeautyCompany Ltd T/A London Loves Beauty (LLB). Throughout the site, the terms “we”, “us” and “our” refer to London Loves Beauty. London Loves Beauty offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation,n users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our website is hosted on WordPress.

Please Note

All products supplied through this website are genuine branded goods. We buy them on your behalf from brand-authorised retailers.

LondonBeautyCompany Ltd. operates as an independent personal shopping and sourcing service. We are not affiliated with, authorised by, endorsed by, or officially connected with the brands featured on this website.

All trademarks, brand names and logos remain the property of their respective owners and are used solely for identification and descriptive purposes.

When you place an order, LondonBeautyCompany Ltd. acts as your purchasing agent to buy the product on your behalf and arrange its delivery to you. A service commission for this sourcing and purchasing service is included within the price displayed on the website.

By placing an order through this website and agreeing to these Terms & Conditions, you acknowledge and accept that LondonBeautyCompany Ltd. acts as an independent sourcing agent and is not acting as an authorised retailer, distributor, or representative of the brands listed on this site.

Agency Basis of Purchase

All products offered through londonlovesbeauty.com are sourced and supplied strictly on an agency basis. LondonBeautyCompany Ltd (“we”, “us”, or “our”) acts solely as the customer’s purchasing agent to source and procure products on the customer’s behalf from brand-authorised retailers.

Products are bought specifically for individual customer orders.

When an order is placed through our website, the customer expressly appoints LondonBeautyCompany Ltd. to act as their agent for the purpose of locating, purchasing, and arranging delivery of the requested product. London Loves Beauty is an independent personal shopping and purchasing agent. We buy products to order for you from brand-authorised retailers. We’re not affiliated with or authorised by the brands. For your order with us, you have all the rights the law gives you when buying online, including the right to cancel and rights for faulty goods, and we’re responsible to you for them.

Buying each item to order doesn’t affect your right to cancel. You can cancel for a change of mind at any time up to 14 days after delivery, and then you have a further 14 days to send the items back, as set out in our Returns Policy. Some exceptions apply, such as hygiene-sealed items opened after delivery.

Nothing in these Terms & Conditions excludes or limits the customer’s statutory rights under the Consumer Rights Act 2015 in relation to goods that are faulty, misdescribed, or otherwise fail to conform with the contract.

By placing an order through londonlovesbeauty.com and accepting these Terms & Conditions, the customer confirms that they understand and accept that LondonBeautyCompany Ltd. acts solely as a purchasing and sourcing agent and not as the retailer or manufacturer of the products supplied.

Product Condition

LondonBeautyCompany Ltd. does not sell used, opened, refurbished, or altered products. We do not tamper with, modify, or repackage branded goods supplied through our service. Products are supplied exactly as received from the original retailer or supplier.

Cancellations After an Order Has Been Placed

London Loves Beauty operates a personal shopping and buy-to-order service. Once an order is received, we begin processing the customer's sourcing request and may purchase the requested goods from third-party retailers specifically to fulfil that order.

If you contact us within 24 hours of ordering, we can usually stop your order before we buy the item and refund you in full. After that, you can still cancel at any time up to 14 days after delivery. If your order has already been sent, you can return it under our Returns Policy.

Nothing in this policy limits or excludes any statutory rights available to consumers under applicable UK consumer law.

1Online store terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in the immediate termination of your Services.

No part of this website may be reproduced in whole or in part, inc but not limited to the taking of screenshots, in any manner without the prior consent, in writing, of LondonBeautyCompany Ltd.

2General conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3Accuracy, completeness and timeliness of information

We are not responsible if the information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

4Modifications to the service and prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

5Products or services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

Should a product be ordered that is no longer available, then we will first try to locate the item; if this fails, then we will notify you and give you the option of a full refund or a substitute item if available.

Please feel free to email us at productavailability@londonlovesbeauty.com and we will be only too happy to advise.

Please be aware that during high-demand periods, the processing of orders may extend beyond the usual timeframe which is typically around 5-7 working days.

PLEASE NOTE: All orders have a processing time as stated in more detail on our Terms and Conditions and Shipping pages. Transit time begins once your order has been transferred to the shipping courier. Your patience and understanding regarding this matter are genuinely appreciated. By accepting our Terms & Conditions at checkout, you are acknowledging that you have read and understood this information.

Christmas & New Year Closure

Christmas and New Year is the only time of year that we close for a break. Any outstanding orders placed during this period will be processed once we return, following our two-week closure between Christmas and New Year. Please refer to our homepage for the most up-to-date information, including our return-to-work date.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right but are not obligated to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services that we offer.

All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

We reserve the right to discontinue any product at any time.

Any offer for any product or service made on this site is void where prohibited.

We don't promise that every error on the website will be corrected straight away. This doesn't affect your legal rights about the products you buy.

BOUGHT TO ORDER

Most products on our website are bought to order. We don't hold them in stock. We buy them on your behalf from brand-authorised retailers after you've placed your order, and we may wait until your payment has cleared before we buy them. Buying to order doesn't affect your right to cancel or your other legal rights. See our Returns Policy.

6Accuracy of payment and account information, shipping & discount coupon usage

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

UK orders have VAT applied at checkout at a rate of 20%.

EU orders will have VAT charges only prepaid by us prior to shipping. LondonBeautyCompany Ltd T/A London Loves Beauty (LLB) will not cover any additional charges that may at this time or in the future become payable if in doubt, we suggest contacting your local Customs office to obtain further information.

If you contact us within 24 hours of ordering, we can usually stop your order before we buy the item and refund you in full. After that, you can still cancel at any time up to 14 days after delivery. If your order has already been sent, you can return it under our Returns Policy.

You have 14 days from delivery to cancel for a change of mind, and then 14 days to return the items. Items sealed for health protection or hygiene reasons can’t be returned if they’ve been unsealed after delivery. Other items, including liquids without a seal, can be returned. If they’ve been handled more than needed to check them, we may reduce the refund to reflect the loss in value, up to the full amount. See our Returns Policy. Please email us first and we'll send you the returns address.

There’s no fee for cancelling or for refunds.

Kindly note that if you select a shipping service or courier that is beyond their designated territorial destination for the price indicated, we reserve the right to opt for an alternative service on your behalf. It is important to adhere to any shipping directions provided during the checkout process. Thank you for your understanding and cooperation.

If you asked for your parcel to be left in a safe place or with a neighbour, it counts as delivered once the courier has left it where you asked, so please collect it promptly. If it wasn't left where you asked, we'll treat it as not delivered.

Claims for Non-Delivery of Orders Marked as Delivered

If tracking shows your parcel as delivered but you haven't received it, please check around your property and with neighbours, then contact us. We'll investigate with the courier and may ask you to confirm in writing that the parcel hasn't arrived. If the courier's evidence shows it was delivered to your address or a place you chose, we'll go through that evidence with you.

If your order hasn’t arrived, please let us know as soon as you can, ideally within 21 days of dispatch, so we can trace it with the courier while their tracking records are still available. If an item arrives damaged, please keep the packaging if you can and send us photos. This helps us resolve things quickly and claim from the courier. It isn’t a condition of your rights, and it doesn’t affect your legal rights.

Delivery and Proof of Delivery

All orders are sent with tracked delivery. Your order counts as delivered when it's handed to you or someone at your address, or left with a neighbour, in a safe place or at a collection point you chose. If tracking shows your parcel as delivered but you haven't received it, please see 'Claims for Non-Delivery of Orders Marked as Delivered' above. We'll go through the courier's evidence with you. If it doesn't show delivery to your address or to a place you chose, we'll replace the item or refund you.

If you've already been refunded for an order through a card or PayPal dispute, we won't refund the same amount again.

If you cancel for a change of mind, we'll refund the item price and the standard delivery charge. If you paid for a faster delivery option, we'll refund the cost of standard delivery. You pay the cost of sending the item back. If an item is faulty, damaged or incorrect, we'll cover the cost of returning it.

EU Customs Handling Fee: this is an EU government charge we collect on EU orders and pay when the customs declaration is made. If you cancel before we dispatch your order, we refund it in full. Once the declaration has been made, the EU does not refund it to us, so we can't refund that fee on a change-of-mind cancellation or return. If the item is faulty, damaged or not as described, we refund the fee as well. We still refund the product price and the standard delivery charge as set out above.

Delivery addresses cannot be changed or amended once your order has shipped.

For customers based in the United Kingdom, nothing in these Terms and Conditions affects your statutory rights under the Consumer Rights Act 2015 or other applicable U.K. consumer protection laws. For international customers, your local consumer protection laws may also apply, and nothing in these Terms and Conditions seeks to exclude or limit any non-excludable rights under those laws.

If an item is faulty or not as described, please tell us as soon as possible, ideally within 7 days of delivery, with photos. Your legal rights are: to reject the item for a full refund within 30 days of delivery; after that, or if you prefer, a repair or replacement; and if that doesn't work, a price reduction or refund. If a fault appears within 6 months of delivery, we'll assume it was there on delivery unless we can show otherwise. These rights apply for up to 6 years.

If anything is missing from your order, please contact us as soon as possible, ideally within 48 hours of delivery, with a photo of the parcel, the contents and the packing slip. Please keep the packaging until we’ve looked into it, as the courier may ask to inspect it. If you no longer have it, contact us anyway and we’ll still look into it.

London Loves Beauty will pay only 1st or 2nd class standard postage, should you wish to use your own shipping methods. No return postage shall be refunded for returns other than faulty or incorrect items. We will not cover any other shipping services, such as recorded or special delivery, should you wish to send back by these services. These charges are borne by you (the customer).

If you cancel for a change of mind, we'll refund you to your original payment method. If you'd prefer an exchange or a credit voucher instead, just ask.

If we can't accept a return (for example, a hygiene-sealed item that's been unsealed), we'll tell you why and send it back to you. We'll ask you to pay the cost of sending it back to you, which depends on the delivery service used. We'll tell you the cost before we send it. You can pay by PayPal to paypal@londonlovesbeauty.com. If we don't hear from you, we'll contact you again before deciding what to do with the item.

If we arrange a collection for your return and the courier can't collect (for example, you're not in at the time you chose), we'll send you a free drop-off label so you can return the item at a local drop-off point instead. If you'd prefer another collection, the courier charges us £10 for rebooking, and we'll send you a payment request before we book it. This charge is never deducted from your refund, and we may waive it.

Please read the ingredients list before using a product, especially if you have sensitive skin or allergies. If you react to a product, stop using it and tell us which product it was so we can look into it. Your right to cancel still applies, and if a product is faulty or not as described, you have all your legal rights.

London Loves Beauty strongly advises patch-testing new purchases prior to full use.

If you refuse your parcel, we'll treat it as a cancellation. Once it's back with us, we'll refund the item price and the standard delivery charge, minus the actual cost the courier charges us to return it. If a parcel comes back because the address given was wrong or incomplete, or it wasn't collected from the depot, we'll refund your order minus the actual costs we're charged for the failed delivery and return. We'll show you those costs. If a delivery fails because of a courier or address error on our part, you'll get a full refund.

We strongly encourage you to accept all package deliveries, as the process of returning items through couriers can lead to substantial delays in your items being returned to us.

For more details, please review our Returns Policy.

When we issue discount coupons for either a % of your order or a flat £ amount off, just enter the code given at checkout, and your total payable will reflect this discount. Please note that any ineligible items will not have any discount taken off them. Be sure to note on a product specification page any exclusions to discounts.

If there's a problem with your order, please contact us first, as we can usually sort it out faster than a card dispute. This doesn't affect your right to raise a dispute with your card provider.

7Optional tools

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

8Third-party links

Certain content, products and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

This section doesn't apply to products you order from us, including products we buy for you from other retailers. We're responsible to you for those as set out in these Terms.

9User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

10Personal information

By placing an order on our website, you acknowledge and accept our Terms & Conditions and Privacy Policy. Your submission of personal information through the store is governed by these policies.

Click here to view our Privacy Policy.

11Errors, inaccuracies and omissions

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

12Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

13Disclaimer of warranties; limitation of liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit, and nothing affects your legal rights as a consumer, including your rights that the products you receive are of satisfactory quality, fit for purpose and as described. We're not responsible for losses that weren't foreseeable when you placed your order, or for business losses. Our website is for personal use only.

Please read the ingredients list before using a product and patch-test new products first.

14Disclaimer regarding warranties and brand affiliation

LondonBeautyCompany Ltd. acts as an independent agent on behalf of its customers to buy products from brand-authorised retailers. We do not claim affiliation with or authorisation from any of the brands listed on our website.

The brand’s own guarantee or customer service may not cover products bought through our service. This doesn’t affect your legal rights against us.

All brand names, product names, and trademarks remain the property of their respective owners.

15Indemnification

If you break these Terms and that causes us a loss that was foreseeable, you may be responsible for it.

16Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

17Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

18Entire agreement

The failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

19Governing law

These Terms of Service and any separate agreements whereby we provide you Services are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts and rely on your local consumer law.

20Changes to terms of service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

21Contact information

Questions about the Terms of Service should be sent to us at clientsupport@londonlovesbeauty.com

London Loves Beauty is a trading name of LondonBeautyCompany Ltd

Registered in England and Wales

Company Number: 10530848

Registered office (official government mail only, not for general post or returns): 20-22 Wenlock Road, London N1 7GU

VAT Reg Number: 276 1085 96

For further information, questions or concerns please email legal@londonlovesbeauty.com

All text and graphics associated with LondonBeautyCompany Ltd E.&O.E.

Copyright © 2015 - 2026 London Loves Beauty. All rights reserved.