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UK Shipping Overview:

We offer the below choices for delivery within mainland UK, just select your shipping method from the below choices at checkout. 

• FedEx Cross Border standard tracked shipping delivered by Hermes, 3-7 working days after dispatch for orders under £50 - £3.95
• FedEx Cross Border standard tracked shipping delivered by Hermes, 3-7 working days after dispatch for orders over £50 - FREE
• FedEx Cross Border standard tracked shipping delivered by Royal Mail Tracked, 3-7 working days after dispatch for orders under £50 - £3.95
• FedEx Cross Border standard tracked shipping delivered by Royal Mail Tracked, 3-7 working days after dispatch for orders over £50 - FREE
• Federal Express Tracked with delivery day text alert - (Mainland UK only) for orders up-to £199.99 - £3.95 
• DHL Express Tracked with delivery day text alert - £9.95

All transit times are from the point orders change to a shipped status.

If your order is made up of a combination of items they may be delivered separately so you will receive them as soon as possible.

For UK customers wishing to return items please contact us for further details, via the contact form or our Live Chat service.   

EU Shipping - last updated June 16th 2021, 12.27pm

From Wednesday June 23rd 2021 there maybe a temporary delay in shipping orders to EU destinations.

On July 1st 2021 the EU brings in new, very expensive and complex changes to its import tax and tariff policy and as a result we are looking into our options to continue shipping to the EU the same as we always have. Certain couriers are also increasing shipping costs to EU destinations and some countries (eg Spain, are banning the direct importation of Makeup and Beauty products).

None EU Sellers & Retailers have the option to sign up for the EU's new IOSS (Import One-Stop Shop) for orders under €150 but this can be VERY expensive (for goods above this threshold, all VAT and customs duties, plus any handling / clearance fees will be collected from the customer at the point of import, as we propose to do with all our shipments to EU customers). Once signed up sellers would collect all VAT tax and tariffs at the time of sale (as we currently do at the time of writing this). However in addition Sellers & Retailers must have representation in an EU member state to be able to register for this new IOSS. Once registered Sellers & Retailers must file monthly VAT returns and make payments to their third party representation who then make payment to the EU (as you can imagine this does not come cheap and will cost thousands).

For orders over €150 a whole different system has to be used, to register & file you must have representation in the actual EU member state that you are shipping the goods to, so at this time we are limiting order values to no more than €150.

For EU customers the VAT exemption threshold of €22 will be abolished meaning most shipments of goods will attract VAT and any-other related charges. 

After some analysis we have determined that the cost of complying with the new rules could be too great and complex for our small company.

When purchasing off us we are deemed as an online "Distance" seller which means we have legal obligations to our UK & EU customers under the Consumer Contracts Regulations 2013 and the Electronic Commerce (EC Directive) Regulations 2002.

By law you have Fourteen (14) calendar days to cancel an order and get a refund once you have received your goods, for any reason, excluding any products sold by us that do not have a seal or contain liquid (such as liquid lipsticks) where they have no factory seals to break when opening, these products are not returnable due to hygiene concerns.

Once you have advised us you wish to return an order you have 14 days for the item to reach us, we must then refund you within 14 days of receiving the goods back.

Customers also have 30 days from the date they purchased to claim a refund for a faulty item. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original factory sealed packaging.

For UK customer returns can be via your own courier method such as Royal Mail etc or using the Collect+ label provided if your return is approved. Please note we shall only refund standard service shipping costs, we do not refund for additional services chosen such as Recorded or Special Delivery.

Should your return be refused upon arrival back with us a charge of £5.00 will be due plus postage costs to return the item to you.

For our UK customers only, to begin the returns process, of damaged or  incorrectly sent items please go to our returns centre located here

For all other returns please email us at returns@londonlovesbeauty.com stating your order number and reason for the return.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange/credit.
If you are approved, then your refund/exchange/credit will be processed. Any refunds will be automatically applied to your original payment method/card only, we are unable to refund to a different card, within 7 working days.

Late or missing refunds (if applicable).
If you haven’t received a refund within 7 working days, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by clicking here

Exchanges (if applicable).
We only replace items if they are defective or damaged.

Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning none faulty items. Shipping costs for none faulty items are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you choose to return items using your own courier method and not using the Collect+ label provided by us (UK customers only), then be sure to obtain a proof of posting in case a return fails to arrive back with us you will have to claim against the shipping courier used to return the item to us.

London Loves Beauty Returns Center is located here