UK Shipping Overview:
We offer the below choices for delivery within mainland UK, just select your shipping method from the below choices at checkout.
- FedEx Cross Border standard tracked shipping delivered by Hermes, 3-7 working days after dispatch for orders under £50 - £3.95
- FedEx Cross Border standard tracked shipping delivered by Hermes, 3-7 working days after dispatch for orders over £50 - FREE
- FedEx Cross Border standard tracked shipping delivered by Royal Mail Tracked, 3-7 working days after dispatch for orders under £50 - £3.95
- FedEx Cross Border standard tracked shipping delivered by Royal Mail Tracked, 3-7 working days after dispatch for orders over £50 - FREE
- Federal Express Tracked with delivery day text alert - (Mainland UK only) for orders up-to £199.99 - £3.95
- Federal Express Tracked with delivery day text alert - (Mainland UK only) for orders over £200 - FREE
- DHL Express Tracked with delivery day text alert - £9.95
All transit times are from the point orders change to a shipped status.
Processing of orders is usually 2-3 business days from the day the order is placed, although this can be longer during busy times or in situations beyond our control and is subject to stock availability.
If your order is made up of a combination of items they may be delivered separately so you will receive them as soon as possible.
For UK customers wishing to return items please contact us for further details, via the contact form or our Live Chat service.
Albania:
Fed Ex Cross Border - £8.95
Australia:
UK Royal Mail International Premium Express Insured, Tracked & Signed delivery 5-7 days after dispatch - £9.95
Austria:
Fed Ex Cross Border (VAT paid by us) - £5.95
Belgium:
Fed Ex Cross Border (VAT paid by us) - £1.95
PUDO Fed Ex Cross Border (VAT paid by us) - £1.95
Fed Ex Cross Border (VAT paid by us) - Orders £50+ - FREE
PUDO Fed Ex Cross Border (VAT paid by us) - Orders £50+ - FREE
Bosnia and Herzegovina:
Fed Ex Cross Border (VAT paid by us) - £8.50
Bulgaria:
Fed Ex Cross Border (VAT paid by us) - £8.95
China
Tracked. Delivery 5-10 working days after dispatch - £7.95
DHL Express. Delivery 2-3 days after dispatch - £25.00
Croatia:
Fed Ex Cross Border (VAT paid by us) - £8.95
Cyprus:
Due to issues relating from Brexit we have temporarily suspended shipments to Cyprus. This is due to the lengthy delivery times encountered due to customs clearance.
We are so sorry for any inconvenience this causes and we will be monitoring the situation.
Czech Republic:
Fed Ex Cross Border (VAT paid by us) - £8.95
Denmark:
PUDO Fed Ex Cross Border (VAT paid by us) - £4.95
Estonia:
Fed Ex Cross Border (VAT paid by us) - £8.95
Finland:
PUDO Fed Ex Cross Border (VAT paid by us) - £6.95
France:
Fed Ex Cross Border (VAT paid by us) - £1.95
Fed Ex Cross Border (VAT paid by us) - Orders £50+ - FREE
Germany:
Fed Ex Cross Border (VAT paid by us) - £1.95
Fed Ex Cross Border (VAT paid by us) - Orders £50+ - FREE
Gibraltar:
Fed Ex Cross Border - £7.95
Greece:
Fed Ex Cross Border (VAT paid by us) - £5.95
Hong Kong
International Tracked & Insured (5-7 Days after processing) - £13.95
DHL Express (2-3 Day after processing) - £25.00
Hungary
Fed Ex Cross Border (VAT paid by us) - £7.95
Ireland (Republic):
Fed Ex Cross Border (VAT paid by us) - £5.95
Italy:
Fed Ex Cross Border (VAT paid by us) - £3.95
Israel
Tracked delivery from 5-7 working days after dispatch - £9.95
DHL Express, delivery from 2-3 working days after dispatch - £19.95
Japan:
Tracked delivery from 5-7 working days after dispatch - £14.95
DHL Express, delivery from 2-3 working days after dispatch - £19.95
Latvia:
Fed Ex Cross Border (VAT paid by us) - £7.95
Lithuania:
Fed Ex Cross Border - £7.95
Luxembourg:
Fed Ex Cross Border - £7.95
Malawi
Royal Mail International Insured and Signed (delivery from 5-7 working days after dispatch) - £9.95
DHL Express (delivery from 3-4 working days after dispatch) - £25.00
Malta:
Fed Ex Cross Border - £8.95
Martinique:
Fed Ex Cross Border - £19.95
Netherlands:
Fed Ex Cross Border (VAT paid by us) - £4.95
Norway:
UK Royal Mail International Premium Express Insured, Tracked & Signed (3-5 Days after processing) - £8.50
Poland:
Fed Ex Cross Border (VAT paid by us) - £7.95
Portugal:
Fed Ex Cross Border (VAT paid by us) - £7.95
Romania:
Fed Ex Cross Border (VAT paid by us) - £8.95
Russia:
Express fully tracked. Delivery 5-10 working days after dispatch - £9.95
Rwanda:
Royal Mail Tracked & Signed delivery 5-7 working days after processing - £19.95
DHL Express delivery 2-3 days after dispatch - £29.95
Serbia:
Fed Ex Cross Border - £7.95
Singapore:
UK Royal Mail International Premium Express Insured, Tracked & Signed (3-5 Days after processing) - £9.85
DHL Express delivery 2-3 days after dispatch - £22.95
Slovakia:
Fed Ex Cross Border (VAT paid by us) - £8.95
Slovenia:
Fed Ex Cross Border (VAT paid by us) - £8.95
Spain:
Fed Ex Cross Border (VAT paid by us) - £4.95
Sweden:
Fed Ex Cross Border (VAT paid by us) - £7.95
Switzerland:
Express full tracked. Delivery from 4-7 days after dispatch - £8.50
Ukraine:
Fed Ex Cross Border - £7.95
Rest Of World:
We ship to the following Rest Of World countries:
Kuwait / Saudi Arabia / UAE
Tracked 5-7 working day delivery - £11.95 (fully insured against loss)
Please note: All orders placed by customers inside the EU (EEA) include all VAT payments.
Customers ordering outside of the EU may be liable to pay local tax and duties on receipt of your order, for which London Loves Beauty cannot accept liability. We would advise checking with your local authorities if you are unsure of what these charges could be.
All delivery times are subject to processing, stock availability and/or external transit delays beyond our control.
Don't see your country?
Email us or speak to us on Live Chat to see if we can add your country.
When purchasing off us we are deemed as an online "Distance" seller which means we have legal obligations to our UK & EU customers under the Consumer Contracts Regulations 2013 and the Electronic Commerce (EC Directive) Regulations 2002.
By law you have Fourteen (14) calendar days to cancel an order and get a refund once you have received your goods, for any reason, excluding any products sold by us that do not have a seal or contain liquid (such as liquid lipsticks) where they have no factory seals to break when opening, these products are not returnable due to hygiene concerns.
Once you have advised us you wish to return an order you have 14 days for the item to reach us, we must then refund you within 14 days of receiving the goods back.
Customers also have 30 days from the date they purchased to claim a refund for a faulty item. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original factory sealed packaging.
For UK customer returns can be via your own courier method such as Royal Mail etc or using the Collect+ label provided if your return is approved. Please note we shall only refund standard service shipping costs, we do not refund for additional services chosen such as Recorded or Special Delivery.
Should your return be refused upon arrival back with us a charge of £5.00 will be due plus postage costs to return the item to you.
For our UK customers only, to begin the returns process, of damaged or incorrectly sent items please go to our returns centre located here
For all other returns please email us at returns@londonlovesbeauty.com stating your order number and reason for the return.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange/credit.
If you are approved, then your refund/exchange/credit will be processed. Any refunds will be automatically applied to your original payment method/card only, we are unable to refund to a different card, within 7 working days.
Late or missing refunds (if applicable).
If you haven’t received a refund within 7 working days, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by clicking here
Exchanges (if applicable).
We only replace items if they are defective or damaged.
Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning none faulty items. Shipping costs for none faulty items are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you choose to return items using your own courier method and not using the Collect+ label provided by us (UK customers only), then be sure to obtain a proof of posting in case a return fails to arrive back with us you will have to claim against the shipping courier used to return the item to us.
London Loves Beauty Returns Center is located here
