For delivery addresses within the EU all prices includeimport VAT only.
Certain brands and or products may ship from USA directly to you on a personal importation basis, but we guarantee there will be no additional charges such as import VAT to pay should this be the case.
If you live outside of the EU then you could have to pay additional taxes upon delivery of your order. London Loves Beauty will not be liable for paying these additional charges and we would advise consulting with your local Customs to check as to what these charges could be.
If you live in the EU all items include all import tax, duties & courier clearance fee charges, unlike if you ordered off a US company which can really mount up when ordering from outside of the EU trade zone.
To return an item to us you will be sending it back to a UK returns address. When sending anything back to the USA you will have to apply to have any import tax & duties refunded back to you which means paperwork, plus any advance clearance fees paid will not be refunded back.
As a company, we feel it is important that our customers are fully protected under EU Trading Law purchasing from us and you have certain rights that you will not have if ordering from USA.
If you have received a partial delivery of items ordered please do not worry. The rest of your order will follow and be delivered shortly after. This is due to us having multiple locations where our stock is stored.
You should be notified via email if your order has been shipped out as a partial.
When we issue discount coupons for either a % off your order or a flat £ amount off just enter the code given at checkout and your total payable will reflect this discount. Please note any ineligible items will not have any discount taken off them.
From time to time we do yes, but due to the current failings of Sterling due to the UK vote to leave the EU we are unable to offer such discounts at this time. Please keep an eye on the site as we will promote when we are able to resume these discounts.
If your order is flagged by our merchant service provider as possibly fraudulent we will send you an email requesting an authorisation code. This can be requested from your card issuing bank. Once you have called them and have the code, send us a quick email inclduing this code. We will then compare the code you provide to the one we have at the time of placing your order and if they match we will then process and ship your order as normal.
Due to us being a very small company our processing time can be between 3 to 7 working days dependant on a number of factors such as enhanced health and safety measures, busy periods or circumstances beyond our control.
We thank you in advance for your patience should this be the case.
All products on this website are 100% genuine, purchased either straight from the manufacturer / brand owners or via official distributors/stockists, either directly or by way of 3rd party.
We actively report any sellers or companies we find that are selling fake / counterfeit products.
Please remember you are fully covered purchasing off us via Trading Standards and Long Distance Selling regulations in the UK plus Mastercard & Visa rules aswell as full protection from Apple if using Apple Pay, Amazon if using Payments by Amazon and Paypal Buyer Protection, so shop with confidence, we are here to build a great company you can rely on.
We hold stock in the UK of items that we sell but not all. Some have to be held in our USA warehouse this can be for a variety of different reasons such as certain brand/item has to be purchased as a personal importation, certain brands will not allow us to keep stock, certain products may be extremely limited, certain products may have short use-by dates etc as one of our main goals is to ensure you get the freshest products available. This can add to the processing time of your order.
Should a product be ordered that is no longer available then we will first try to locate the item, if this fails then we will notify you and give you the option of a full refund or a substitute item if available. At any point, prior to shipping, please remember you can cancel and have a refund should you wish.
All products returned MUST be still factory sealed and not opened in anyway shape or form unless instructed by us prior to returning.
PLEASE NOTE: No returns or refunds given for liquid products or any product that we cannot tell if it has been opened or used (no seal) this is for customer safety and hygiene reasons (example Liquid Lipsticks with no seal to break to open).
All returns must be within 14 working days (not including weekends or bank holidays) after the day on which the goods were delivered.
If you have cancelled an order and wish to return it unopened then all mailing costs must be paid by you (the customer).
London Loves Beauty will pay only 1st or 2nd class standard postage for UK customers or standard (basic) return postage (none signed for) for International returns should you wish to use your own shipping methods. No return postage shall be refunded for returns other than faulty or incorrect items. We will not cover any other shipping services such as recorded, special delivery, signed for International etc should you wish to send back by these services, these charges are borne by you (the customer).
Should an item arrived faulty or damaged you have 7 working days from the date of delivery to notify us of any issues, you then have a further 7 days to return the faulty/damaged item(s). All faulty/damaged returns must have all packaging including the delivery packaging for inspection by courier and postal service.
IMPORTANT: Please be sure to obtain a proof of posting when sending items back to us, in case of loss. If you do not and the item goes missing on route back to us, no party will be able to file a claim for the loss. Please make sure any insurance coverage is enough to cover the cost of goods being returned.
Once the faulty item has been received by us and checked for errors we shall dispatch a replacement if required. If you do not require a replacement then we will issue a refund for that particular product ONLY.
If receiving goods from couriers please be sure to note any damage to outer packaging and reject the parcel/parcels if appropriate – London Loves Beauty cannot be held responsible for replacement of damaged products which have been signed for and accepted.
IMPORTANT: When accepting packages you must ALWAYS write the words “contents not checked for damage” next to your signature, in the event of damage this will enable a claim to go forward. If you do not sign this way and a problem is later found then we are unable to assist with a claim.
London Loves Beauty also reserves the right to refuse certain return items due to hygiene and health & safety reasons, subject to London Loves Beauty discretion.
For any orders that are undelivered and are returned to us a fee of £5.00 will be payable, this will be deducted off any refunds issued or will be payable if orders are to be re-posted, this charge is in addition to the shipping fees which will need to be charged again.
All packages are transported to EU destinations via truck with the Netherlands being the country of entry into Europe. There will be no scans between Venlo (Netherlands) and your country as your order will be in a truck heading to your country. Please do not worry this is perfectly normal. The next scan will be a few days later when your order reaches your local sorting office prior to final delivery to you.
No, your package is travelling the way it should as our courier uses Venlo, NL as the place of entry into Europe. From here your order will travel by truck to you so this does take extra time without further scans until it reach your country.