If your a UK based customer of ours, please complete the fields below to begin our free returns process.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 14 days of receipt of your shipment.
- They must be in original condition
- Sealing seals must be intact
- They must be unopened and not used in any way at all
- In the original packaging
- For damaged items we require imediate photos of shipping box/bag
Please Note: Items without seals (such as liquid lipsticks, some foundations etc), free gifts or promotional items are not returnable
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.